Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Soul Hosting ("we," "us," or "our"), including our website, server hosting, and control panels, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, do not access or use our services.

2. Account Registration and Security

To access certain features of our services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your password and account credentials. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account.

3. Acceptable Use Policy

You agree not to use our hosting services for any unlawful activities or in a way that disrupts, damages, or impairs our network, hardware, or other users' services. Prohibited activities include, but are not limited to:

• Launching or facilitating Denial of Service (DoS/DDoS) attacks.
• Hosting malware, spyware, viruses, or other malicious code.
• Engaging in unauthorized port scanning or security vulnerability probing.
• Utilizing shared CPU/RAM resources to mine cryptocurrencies or perform intensive non-gaming computation without prior authorization.
• Using servers to host illegal content or infringe upon intellectual property rights.

4. Payments, Billing, and Renewals

All fees for Soul Hosting services are billed on a recurring monthly or annual subscription basis. Payments are due in advance of the service period. Failure to pay outstanding invoices may result in temporary suspension or permanent termination of services.

We reserve the right to modify pricing or structure of packages at any time. Any price changes will be communicated to active subscribers at least 14 days before their renewal date.

5. Service Level Agreement (SLA)

We strive to maintain a 99.9% uptime SLA for all core network connectivity and physical host nodes. In the event of unscheduled downtime exceeding the SLA threshold in any given billing cycle, affected clients may request service credits in accordance with our SLA compensation policy.

Uptime SLA guarantees do not cover scheduled maintenance periods (announced in advance), issues caused by third-party upstream providers, client-side configuration errors, or force majeure events.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Soul Hosting shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, the services.

7. Modification of Terms

We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

8. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

legal@soulhosting.example